Privacy policy

Privacy Policy

Optivex Labs respects your privacy.

This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an order, contact us, or interact with our store.

Information We Collect

We may collect the following information when you use our website or place an order:

- Name
- Email address
- Shipping address
- Billing information
- Phone number, if provided
- Order details
- Customer support messages
- Website usage information

How We Use Your Information

We use customer information to:

- Process and fulfill orders
- Confirm payment
- Ship products
- Provide order updates
- Respond to customer inquiries
- Provide Certificate of Analysis documentation when requested
- Improve our website and customer experience
- Comply with applicable legal, tax, and business requirements

Payment Information

Optivex Labs currently accepts payment by Interac e-Transfer.

We do not store credit card information through our website.

Sharing Information

We may share necessary information with service providers who help us operate our business, including shipping carriers, website platforms, payment-related services, and customer support tools.

We do not sell customer personal information.

Email Communication

By placing an order or contacting Optivex Labs, you agree that we may contact you regarding your order, payment status, shipping updates, support requests, or related store matters.

Cookies and Website Data

Our website may use cookies and similar technologies to operate the store, improve website performance, remember preferences, and understand how visitors use the site.

Data Protection

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

Your Rights

You may contact us to request access, correction, or deletion of your personal information, subject to any legal or business record-keeping requirements.

Contact

For privacy-related questions, contact us at:

info@optivexlabs.ca