Refund policy

Refund Policy

Due to the nature of research compounds, Optivex Labs is unable to accept returns on opened or used products.

All sales are final once an order has been processed and shipped, except in cases where an item arrives damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or there is an error with your shipment, please contact us within 7 days of delivery at info@optivexlabs.ca.

Please include:

- Your order number
- A description of the issue
- Clear photos of the damaged or incorrect item
- Photos of the packaging, if applicable

Once reviewed, our team will work to resolve the issue as quickly as possible.

Refunds or replacements may be issued at the discretion of Optivex Labs for damaged, incorrect, or defective items.

Opened or Used Products

Opened, used, reconstituted, or improperly stored products are not eligible for return, refund, or replacement.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@optivexlabs.ca.

Orders can only be cancelled before they have been processed or shipped.